Apheleia Online Services, Inc.
Terms of Service of https://apheleia-speech.com
Effective date: August 10, 2020

 

These Terms of Service (“Terms”) describe our commitments to you, and your rights and responsibilities when using our services and can be found on our website at https://apheleia-speech.com/tos. Please read them carefully and reach out to us if you have any questions.

 

Apheleia Online Services, Inc. (“us”, “we”, or “our”) operates the https://apheleia-speech.com website and provides: a marketplace where Independent Speech-Language Pathologists and clients can connect to receive online and/or in-person speech therapy services; invoicing and payment collection services; and technology solutions (the “Service”). Apheleia Online Services, Inc. does not conduct or provide professional Speech Therapy services. Our Speech-Language Pathologists are all independent contractors who hold their own professional liability insurance and are registered with their Provincial Regulatory bodies.

 

Pricing – Getting Started

$125 per week. Simple.

Week 1 – Assessment (if required) – $125

Week 2 – Therapy Planning & Goal Setting plus First 30min Direct Therapy Session – $125

Week 3 (plus subsequent weeks) – Includes the following: – $125

  • 30min Direct Therapy Session each week
  • Personalized at-home practice strategies & digital materials/games/etc.
  • 2 reviews & feedback of uploaded Check-in Videos each week
  • Unlimited messaging with your Speech-Language Pathologist

Weeks 4/5/6… – Same as Week 3. Note: at any time in the future you can discuss a “Maintenance Mode” with your Speech-Language Pathologist (see below).


Pricing – “Maintenance Mode”

Once you have become comfortable with the strategies and implementation of them at home with your child, you can discuss a “Maintenance Mode” program with your Speech-Language Pathologist that suits your needs (and budget).

Bi-weekly – $125 every two weeks which includes:

  • 30min Direct Therapy Session every 2 weeks
  • Personalized at-home practice strategies & digital materials/games/etc.
  • 1 review & feedback of uploaded Check-in Video each week
  • Unlimited messaging with your Speech-Language Pathologist

Monthly – $125 per month, which includes

  • 30min Direct Therapy Session once per month
  • Personalized at-home practice strategies & digital materials/games/etc.
  • 1 review & feedback of uploaded Check-in Videos every second week
  • Unlimited messaging with your Speech-Language Pathologist

Invoices & Payments

Invoices will be emailed to you after the Assessment Session (if an assessment is required) and after each Direct Therapy Session. Your first invoice sent by email will include a link to pay via Credit Card using a secure online system. Subsequent invoices will be automatically charged to the same Credit Card after each Direct Therapy Session. You will receive an email with your invoice/receipt after each subsequent charge. You agree that we may automatically charge your credit card on file.

Cancellations

Cancellation of live session requires 24hrs written notice to your Speech-Language Pathologist prior to the scheduled session, otherwise a $55 (tax included) Cancellation Penalty will be charged (barring extenuating circumstance at the Speech-Language Pathologist’s discretion). 

If technical issues occur before or during a Direct Therapy Session and it cannot be conducted or completed:

• If a technical issue occurs on our end there will be no charge for the cancellation
• If a technical issue occurs on your end, you will be billed the full amount.

    30 Day Trial Period
    If the client or the Speech-Language Pathologist determines that online speech therapy is not the appropriate service delivery model and ceases services in writing within 30 days of the initial video consultation, the client may request a full refund for services previously rendered and paid for. Cancellation fees are non-refundable.

    Change of Province of Residence
    Should your province of residence change during the course of services, you must inform your Speech-Language Pathologist immediately as they will only be able to continue services in your new province of residence if they are licensed in that province.

    Termination
    Either party may terminate this agreement at any time. Any services previously rendered will be payable immediately, unless within the 30 Day Trial Period.

    All provisions of the Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

    Disclaimers and Limitation of Liability
    To the fullest extent permissible by law, we disclaim all warranties of any kind, whether express or implied in respect to our Service and you use the Service at your own risk. You agree that neither we or our Associates shall be liable for any Losses which you may sustain however arising and whatever the cause, in particular pursuant to your or any 3rd Party’s use of, access to and/or interference with the Service. You also agree that our liability to you pursuant to these Use Terms shall furthermore be limited to the total amount of the fees you paid for your Service use in the previous twelve (12) month period.

    Indemnification
    You agree to indemnify and hold harmless us, our contractors, and our licensors, and their respective directors, officers, employees, and agents from and against any and all losses, liabilities, demands, damages, costs, claims, and expenses, including attorneys’ fees, arising out of or related to your use of our Services, including but not limited to your violation of this Agreement or you or a 3rd Party’s unlawful conduct, wilful misconduct and/or gross negligence

    Jurisdiction and Applicable Law.
    Except to the extent any applicable law provides otherwise, this Agreement and any access to or use of our Services will be governed by the laws of the province of Ontario, Canada. The proper venue for any disputes arising out of or relating to this Agreement and any access to or use of our Services will be the provincial and federal courts located in Ottawa, Ontario, Canada.

    Arbitration Agreement
    If any dispute arises between the Parties relating to the application, interpretation, implementation or validity of this agreement, the Parties agree to resolve the dispute by arbitration using the Canadian Arbitration Association Expedited Arbitration Rules. The parties agree that the Canadian Arbitration Association Expedited Arbitration Rules give the parties a fair opportunity to present their case and respond to the case of the other side. The arbitration shall be held in Ottawa and shall proceed in accordance with the provisions of the Arbitration Act Ontario. Judgement upon the award rendered by the arbitrator may be entered in any court having jurisdiction.

    Changes To Our Terms of Service
    We may update our Terms from time to time. We will notify you of any changes by posting the new Terms of Service on this page.

    We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy. You are advised to review these Terms periodically for any changes. Changes to these Terms are effective when they are posted on this page.