Apheleia Online Services, Inc.
Terms of Service of https://apheleia-speech.com
Effective date: November 23, 2019

 

These Terms of Service (“Terms”) describe our commitments to you, and your rights and responsibilities when using our services and can be found on our website at https://apheleia-speech.com/tos. Please read them carefully and reach out to us if you have any questions.

 

Apheleia Online Services, Inc. (“us”, “we”, or “our”) operates the https://apheleia-speech.com website and provides: a marketplace where Independent Speech-Language Pathologists and clients can connect to receive online and/or in-person speech therapy services; invoicing and payment collection services; and technology solutions (the “Service”). Apheleia Online Services, Inc. does not conduct or provide professional Speech Therapy services. Our Speech-Language Pathologists are all independent contractors who hold their own professional liability insurance and are registered with their Provincial Regulatory bodies.

 

Pricing
Assessment – $125 (if required)
Therapy Planning (after the assessment session) – $60
Direct Therapy Session (30min) – $65 / once per week
Video Consultation- $30 each / twice per week

Sample Invoicing Schedule:
Week 1 = Assessment = $125
Week 2 = Therapy Planning + Direct Therapy Session = $125
Week 3 = 2x Video Consultations + Direct Therapy Session = $125
Week 4 = 2x Video Consultations + Direct Therapy Session = $125
.
.
.
Week X = Maintenance Program (pricing to be discussed based on needs)

You agree to pay $125 per week for the above mandatory services. Invoices will be issued after the Assessment Session (if an assessment if required) and each Direct Therapy Session for that session and the previous two Video Consultations. Following the Assessment session, Week 2, will be used by your SLP to develop the therapy plan and goals for your child; there will be no Video Consultations that week (‘check-in videos’) unless your therapist requests additional videos for therapy planning purposes. Reduced frequency of Direct Therapy Sessions and Video Consultation can be jointly discussed and agreed upon in the future (eg. “Maintenance Program”) to reduce costs.

Invoices are due upon receipt.

 

Cancellations
Cancellation of live session requires 24hrs written notice prior to the scheduled session, otherwise, the full fee will be charged (barring extenuating circumstance at the Speech-Language Pathologist’s discretion).

Video consultations (aka “Check-ins”) are mandatory. Check-in date deadlines will be set for the week after each live Direct Therapy Session. If you do not submit check-in videos – they will be charged in full. Late check-in videos will only be accepted during the week that they were assigned.
○ Note: Cancellation of check-in videos must be approved at previous live therapy session due to valid reason (eg. Going on vacation, no internet connection, etc.)

If technical issues occur before or during a Direct Therapy Session and it cannot be conducted or completed:
– If a technical issue occurs on our end there will be no charge for the cancellation
– If a technical issue occurs on your end, you will be billed the full amount.

30 Day Trial Period
If either party determines that online speech therapy is not the appropriate service delivery model and ceases services in writing within 30 days of the initial video consultation, the client may request a full refund of services previously rendered and paid for.

Change of Province of Residence
Should your province of residence change during the course of services, you must inform your Speech-Language Pathologist immediately as they will only be able to continue services in your new province of residence if they are licensed in that province.

Termination
Either party may terminate this agreement at any time. Any services previously rendered will be payable immediately, unless within the 30 Day Trial Period.

All provisions of the Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Disclaimers and Limitation of Liability
To the fullest extent permissible by law, we disclaim all warranties of any kind, whether express or implied in respect to our Service and you use the Service at your own risk. You agree that neither we or our Associates shall be liable for any Losses which you may sustain however arising and whatever the cause, in particular pursuant to your or any 3rd Party’s use of, access to and/or interference with the Service. You also agree that our liability to you pursuant to these Use Terms shall furthermore be limited to the total amount of the fees you paid for your Service use in the previous twelve (12) month period.

Indemnification
You agree to indemnify and hold harmless us, our contractors, and our licensors, and their respective directors, officers, employees, and agents from and against any and all losses, liabilities, demands, damages, costs, claims, and expenses, including attorneys’ fees, arising out of or related to your use of our Services, including but not limited to your violation of this Agreement or you or a 3rd Party’s unlawful conduct, wilful misconduct and/or gross negligence

Jurisdiction and Applicable Law.
Except to the extent any applicable law provides otherwise, this Agreement and any access to or use of our Services will be governed by the laws of the province of Ontario, Canada. The proper venue for any disputes arising out of or relating to this Agreement and any access to or use of our Services will be the provincial and federal courts located in Ottawa, Ontario, Canada.

Arbitration Agreement
If any dispute arises between the Parties relating to the application, interpretation, implementation or validity of this agreement, the Parties agree to resolve the dispute by arbitration using the Canadian Arbitration Association Expedited Arbitration Rules. The parties agree that the Canadian Arbitration Association Expedited Arbitration Rules give the parties a fair opportunity to present their case and respond to the case of the other side. The arbitration shall be held in Ottawa and shall proceed in accordance with the provisions of the Arbitration Act Ontario. Judgement upon the award rendered by the arbitrator may be entered in any court having jurisdiction.

Changes To Our Terms of Service
We may update our Terms from time to time. We will notify you of any changes by posting the new Terms of Service on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy. You are advised to review these Terms periodically for any changes. Changes to these Terms are effective when they are posted on this page.